1. Overview

At Deser Techoes, we strive to ensure that every customer is satisfied with their purchase.
We sell authentic NVIDIA graphics cards and high-performance computer hardware sourced through authorized distributors.

This Refund Policy outlines your rights and options when returning or exchanging products purchased from our website.
All returns, exchanges, and refunds are handled in accordance with U.S. consumer protection laws, including the Federal Trade Commission Act and the Magnuson-Moss Warranty Act.

By placing an order with Deser Techoes, you agree to the terms outlined below.

2. Eligibility for Returns and Refunds

To qualify for a return, your item must meet the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • Returns must be requested within 30 calendar days from the date of delivery.
  • You must provide a valid receipt or proof of purchase (order confirmation email or invoice).
  • All serial numbers and warranty stickers must remain intact and unaltered.

We reserve the right to refuse a return if:

  • The product shows signs of installation, modification, or misuse.
  • The item was damaged after delivery.
  • The product was sold as “final sale”, “non-refundable”, or part of a custom configuration.

3. Non-Returnable or Non-Refundable Items

For safety, warranty, and quality assurance reasons, certain products cannot be returned or refunded:

  • Opened or used NVIDIA graphics cards
  • Products missing serial numbers or warranty labels
  • Downloadable software or digital licenses
  • Promotional, clearance, or discounted items marked “Final Sale”
  • Products damaged by improper installation, power surges, or third-party interference

If your item does not meet these conditions, it may not be eligible for a refund or replacement.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team via email at [email protected] or by phone at +1 707-366-8132.
  2. Provide your order number, proof of purchase, and a brief explanation of the reason for return.
  3. Our customer service team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number.
  4. You must ship the product back to us within 7 business days after receiving your RMA number.

Return Address:
Deser Techoes
300 N Smith St,
New Carlisle, OH 45344,
United States

Please ensure that all returned items are securely packaged to prevent damage during transit.
We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

5. Shipping Costs

  • Customer Responsibility: The buyer is responsible for all shipping costs associated with returning an item, unless the product was received defective or incorrect.
  • Defective or Wrong Item: If the return is approved due to our error or product defect, Deser Techoes will cover return shipping costs and provide a prepaid shipping label.

Original shipping fees paid at checkout are non-refundable, except where required by law.

6. Refund Approval and Processing Time

Once your return is received and inspected, you will be notified via email about the status of your refund.

  • Approved Refunds: If approved, the refund will be issued to your original method of payment within 5–10 business days, depending on your financial institution’s processing time.
  • Partial Refunds: In some cases (e.g., missing packaging, slight wear), a partial refund may be issued.
  • Rejected Refunds: If the return does not meet our eligibility requirements, the item will be shipped back to you at your expense.

7. Defective or Damaged Products

If you receive a defective, malfunctioning, or damaged product:

  • Report the issue within 7 days of delivery by emailing [email protected].
  • Include photos or video evidence of the defect or shipping damage.
  • We will evaluate the claim and, if verified, offer either:
    • A replacement unit, or
    • A full refund, including shipping costs.

Damage caused by user mishandling, third-party installation, or electrical surges is not covered under this policy.

8. Warranty Information

All NVIDIA products sold by Deser Techoes include manufacturer warranties provided by NVIDIA or their official distributors.

Warranty coverage typically includes:

  • Manufacturing defects
  • Hardware malfunctions under normal use
  • Performance failure not caused by third-party software or overclocking

Deser Techoes does not modify or extend manufacturer warranties.
For detailed warranty service, you may also contact NVIDIA Support directly with your product serial number.

9. Exchanges

If you wish to exchange a product for a different model or configuration:

  • Contact us within 30 days of purchase.
  • The original item must be in new, unopened condition.
  • Exchange requests are subject to product availability.

If the replacement item costs more, you will be required to pay the price difference before shipping.

10. Refund Exceptions (U.S. Legal Compliance)

Under U.S. consumer protection law, refunds may not be available in cases of:

  • Buyer’s remorse or change of mind after shipment
  • Improper installation or compatibility issues not caused by product defect
  • Normal wear, cosmetic damage, or minor performance variations

However, we will always review refund requests case by case and ensure fair, lawful treatment for every customer.

11. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or credit card statement again.
  2. Contact your bank or credit card company—processing may take additional time.
  3. If you have done all of the above and still haven’t received your refund, please contact us immediately at [email protected].

12. Policy Updates

Deser Techoes reserves the right to update or modify this Refund Policy at any time to reflect changes in business practices or legal requirements.
The most recent version of this policy will always be available on our website, with the effective date clearly indicated at the top.

13. Contact Us

For questions regarding returns, refunds, or exchanges, please contact our support team:

📞 Phone: +1 707-366-8132
📧 Email: [email protected]
📍 Mailing Address: 300 N Smith St, New Carlisle, OH 45344, United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

14. Commitment to Fair Business Practices

At Deser Techoes, we are committed to maintaining transparency, fairness, and integrity in every transaction.
We value our customers’ trust and stand behind every NVIDIA product we sell.

If an issue arises, our team is here to resolve it quickly and professionally — because your satisfaction is our highest priority.